Likewize Insights

Picture your customer searching “when will my free earphones arrive?” on your online technical support platform.

With an informal request as this one, they might not get the info they want from your traditional knowledgebase. They’ll make a call and clog your agents’ […]

Customer miseducation is the root cause of your No Fault Found issues

Many reverse logistics platforms assume a customer issue is a configuration, application, or hardware issue.

In several cases, they are right:  the removal of a misbehaving app, a software update or even […]

At likewize we spend a lot of time addressing omnichannel care, which typically involves analysing and supporting the many ways a customer gets in touch with our clients: telephone calls into call centers, AI chat scripts, agent web chat logs, natural language […]

A.I is a growing trend, and we can all see many traditional sectors and industries experimenting with this technology. In this Whitepaper, we are going to focus on the topic of A.I which is relevant to customer care, A.I chat or “customer care […]

We all remember welcoming home our first smartphones or digital device. They started sharing space with us many years ago, we got used to them and forget how much the device offering has changed over time.

The digital scenario […]