Picture your customer searching “when will my free earphones arrive?” on your online technical support platform.
With an informal request as this one, they might not get the info they want from your traditional knowledgebase. They’ll make a call and clog your agents’ time when they could easily find an answer online… If only your website was optimised for natural language search!
In this whitepaper we go through a few of the issues your customers might be encountering with your CX and technical care. You can fix them with natural language search and AI chat, improving digital self-serve rates and decreasing agent calls.
Read the whitepaper in full here.
If you want to learn more about our customer support products, please get in touch!