Want to work with us?

Imagine working with the largest and most loved brands in wireless. Exciting? Yes. But even more, you’ll be helping people across the globe gain more access to more mobile device technology – with a better user experience and getting the most value out of their devices…for life.
A subsidiary of Dallas based Likewize, Likewize Support provide knowledge solutions and technical support for a range of world class brands, from banks & cell phone networks to retailers. Our Digital Delivery function creates the content and provides the insight derived from our tools & applications.
Likewize Support strives to offer equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity or religion. We are committed to providing reasonable adjustments for employees with disabilities and for candidates in our application process. If you need assistance or adjustment due to a disability, please contact us.

To apply please email your CV and a covering letter to hello@likewize.com

Apply now as our Head of Digital Delivery, Jelani Dunrod-Simpson (pictured) is accessing applications as they come in.

Our current vacancies are listed below.

Summary

This role requires a content specialist to create the comms for customer-friendly set-up & getting started support content as well as general help and ‘how to’ guides. The role also requires the creation of training modules for our consumer-led Personal Training Plan application and article creation related to general device support and/or upcoming announcements and trends in the market.

The role requires the specialist to have an excellent command of English and the ability to cover technical themes in a simple and easy-to-understand manner.

The Content Specialist, a vital part of our Digital Development (DD) team should have the ability to consider the consumer’s needs during the buying journey, from consideration, purchase, to post-purchase. We need to provide suitable content at the right point.

Applicable candidates will have a good grasp of different content tools & formats. This exciting role meshes copywriting with the technical capability to be hands-on with various elements, from video and image editing to HTML webpages and forms.

Core requirements

•    Proactively create new content in response to market appraisals & gap analysis of our knowledge base.
•    Appraise regular feeds of data and insight to understand the Voice of the Customer.
•    Regularly update the knowledge base via all applicable content formats (e.g. articles to video).
•    Champion the onboarding content area ensuring rationale for content is clear and understood.

Strategic requirements

  • Play a key role in implementing our content strategy by providing the right content delivered appropriately (format).
  • Utilise and appraise available insight – sharing more widely across DD if solutions can be enhanced.
  • Work closely with Sales Marketing & Account Management team to ensure pitch content & new client content requirements are suitably covered.
  • Help to implement & adhere to best practice standards in content creation and delivery.

Skills/ experience

  • Copywriting experience – ability to write consumer-led communications.
  • Appropriate level of knowledge re: consumer tech space + the ability to top up any gaps.
  • Data analysis experience, basic competency in appraising data sets & devising next steps.
  • Good organisational and time management skills.
  • Familiarity with workflow management & delivering to set timescales.
  • Knowledge of usability, accessibility, and web content guidelines.
  • Working knowledge of Content Management Systems (CMS).

Personal Attributes

  • Confident pro-active approachable to propose and crucially follow-through.
  • Technically capable, curious, independent thinker- Interest in technology.
  • Adept in problem-solving & resolution.
  • Team player with a ‘can-do’ attitude.

Benefits

  • £23k salary, dependent on experience.
  • Enrolment into the company pension scheme.
  • 20 days paid leave, plus public holidays.
  • Employee benefits/discount scheme (Perkbox).
  • Spotify group subscription (as part of Likewize Support).

You’ll also be able to get involved in regular colleague engagement activities (Pizza Friday, games nights, quizzes etc).

Summary

This role requires a diligent data administrator to process our device unlocking requests.
A code is required to unlock a handset from a network. The Data Administrator will be responsible for assisting our client’s customers in obtaining the unlock code within a specific timeframe, managing code providers and liaising with our client. Where we are unable to obtain a code, or the SLA ends, our client is responsible for replacing the customer’s handset.

Core requirements

· Request mobile phone unlock codes and process the response
· Request mobile phone replacements using the code stack manager where unlock codes cannot be found
· Check accounts for sufficient credit to apply an unlock fee where applicable
· Apply a charge against accounts where applicable
· Manage code providers
· Liaise with our client to provide regular updates on things such as manufacturer issues or if any there are any trends that need to be raised.
· Provide reports on Unlocking statistics when requested by clients
· Check all communication channels for issues that have been raised by the client
· Train new members of staff

Skills/Experience

· Good communication skills – phone and email
· Using initiative to solve unique issues that occur
· Knowledge of Database and spreadsheet analysis
· Efficient organisation skills
· Ability to multitask and adapt workloads due to priorities
· Desirable but not essential: CSM, Simlock, Metabase, MySQL

Personal attributes

· Technically inquisitive, curious independent thinker
· Solves problems in a methodical manner based on evidence
· Ability to work independently and meet deadlines
· Excellent manner and drive for premium customer service
· Ability to predict where issues may occur and provide contingency.

Benefits

  • £19k salary, dependent on experience.
  • Enrolment into the company pension scheme.
  • 20 days paid leave, plus public holidays.
  • Employee benefits/discount scheme (Perkbox).
  • Spotify group subscription (as part of Likewize Support).

You’ll also be able to get involved in regular colleague engagement activities (Pizza Friday, games nights, quizzes etc).