Blipscan Privacy Policy

Likewize Lucid CX Ltd provides the app entitled 'BlipScan' BlipScan may collect information which is considered personal data. The below notice provides information about such data processing.

What information do we use?

BlipScan will collect information about your device, some of this information may be considered your personal data. Information gathered may include IMEI number, IP address and general device diagnostic data. BlipScan may also gather your geolocation, as part of the location services diagnostic.

Why do we need your personal data?

This information is gathered to assist Likewize in diagnosing any faults or issues you may be experiencing with your device, as part of the claims process with your Insurance Provider.

Processing is necessary for the purpose of the above legitimate interest pursued by Likewize Lucid CX Limited, or your Insurance Provider, except where such interests are overridden by your own interests.

Who might your personal data be shared with?

The gathered information will be shared with the Likewize support agent/s handling your claim. Your information will not be shared outside of the Likewize group, unless requested by your Insurance Provider or Underwriter.

Likewize may also respond to appropriate requests for your information by law enforcement agencies.

Your information is stored within the United Kingdom.

For how long do we keep your personal data?

The information gathered is stored for 12 months. After this period, some information may be anonymised and stored for analytical purposes.

What are my rights?

Under data protection law, you have the right to;

• Request access to your personal data (commonly known as a data subject access request). This enables you to receive a copy of the personal information we hold.
• Request the restriction of processing of your personal data. This enables you to ask us to suspend the processing of personal information about you.
• Request erasure of your personal data. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it.
• Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
• Request the transfer of your personal data to another party.
• Object to processing of your personal data where we are relying on a legitimate interest (or the legitimate interests of a third party).

The rights set out above may apply in limited circumstances, and we may not always be able to carry out your request. Where this is the case, we will do our best to explain why. To exercise the above rights, please contact us via the contact details provided in the Complaints section below.

Complaints

If you are not happy with the way in which Likewize collects, stores, or uses your personal data, you can make a complaint via email at GDPRsupport@likewize.com. You are also entitled to make a complaint to the Information Commissioner's Office. You can do so via their website at https://ico.org.uk/make-a-complaint/, or via their helpline at 0303 123 1113. However, before making a complaint, they do expect you to have attempted to resolve the issue with us directly.